Netflix is easily the most popular app used on Vizio TVs. For most people it’s the only app they ever use. That’s why it’s more than a little frustrating when Netflix isn’t working.
Your LG Smart TV should have YouTube Netflix and Hulu pre-installed. If you are talking about New Zealand content (TV One, etc), then no - and neither will a. It should be simple LG - other video streaming apps are there and they work - why not Netflix. Maybe other unsuspecting customers need to be informed about this and buy other supplier TV before they buy a smart TV from LG thinking they will get all the features. Come on LG - sort this out.
There are several ways to solve Netflix problems and most are pretty simple. Let’s get started! “Netflix Isn’t Working On My Vizio TV!” Okay so you recognize there is a problem.
That’s the first step to recovery! Now we just have to determine what is causing the problemso we will know what to do to fix it. The most common cause of Netflix problems is internet connection issues. You will want to check your TVs internet access settings.
How To Check Internet Access on A Vizio TV. Press the menu button on your Vizio TV remote. Go to the section labeled “Network” and press the OK button on the remote. Then go to the option labeled “Test Connection” and press the OK button. The TV will now display information about its network connection. This page may take a minute or two to finish testing the connection so give it a little time. When the page is finished loading look for something labeled “Download”.
The “Download” section displays the speed of the internet connection. If your TV is connecting to the internet you will see a number to the right of the word Download. Ideally you want this number to be 1000 kbps (kilobytes per second) or higher. If it is at least 1000 then you know the TV has a working internet connection and the connection speed is fast enough to use Netflix.
If you see a number that is less than 1000 kbps then the problem may be a slow internet connection. Head on over to my page on slow internet connections for Vizio TVs to determine how to fix this. If you see something that says “Download Not Available” this means the TV is not able to connect to the internet. If that’s the case head on over to Netflix Says There Is No Internet Connection Even Though The internet Connection is Working Sometimes the Netflix app will display an internet connection problem even though you have already determined the internet connection is working.
This is a simple error to fix. The easiest step would be to power cycle the TV. How To Power Cycle Your Vizio TV. Power off the TV. Disconnect the power cord from the power outlet. Press and hold the power button on your TV for 15 seconds while the TV is unplugged. (The power button is hard to find on some newer Vizio TVs.
Try checking the back of the TV). Plug the TV back into the power outlet and turn it on. Try testing out Netflix now. If Netflix gives you the option to sign into your account or lets you play a movie then everything should be working normally now. Use Static DNS Server Settings To Fix Netflix Problems. Press the “Menu” button on your Vizio remote.
Go to “Network” and press OK. Select “Manual Setup” then press the OK button. At the top of this menu is “DHCP”. This is probably turned on. Press the left arrow button on the remote to turn this setting off. Go down to the section labeled “Pref DNS Server”.
Change these numbers to 207.68.222.222. Then arrow down to “Alt DNS Server”.
Change this to 8.8.8.8. Select the “Save” option and press the OK button on the remote. Press Exit on the remote.
Changing these settings adjusts how the TV uses your modem and router to connect to the internet. Test out the Netflix app to see if it’s working now. Reset Your Vizio TV to Factory Defaults If you’re still having problems using the app you might have to completely reset the TV.
It’s a simple process though. Press the Menu button on the remote. Go to “System” and press OK. Go to “Reset and Admin” and press OK.
Select “Reset TV to Factory Defaults” and press the OK button on the remote. This will reset your TV.
The TV will then restart and bring up a setup guide to help you connect to the internet and choose your TV service. Follow this menu then try using Netflix. Error Codes From Netflix If you have have already determined your TV has a working internet connection but still isn’t working there could be some other issue happening causing the problem. NW-4-7 Error, NW-4-8, UI-113 Errors When you open Netflix you may see an error code indicating what the problem is. These error indicate a problem with the TV being able to use Netflix’s servers. To fix this issue follow the steps already outlined in this article. If you have already tried these steps and your still not able to use the Netflix app then there may be an issue that only can fix.
Vizio offers free lifetime support for all their products so give them a call at 888-849-4623. Have Fun Watching Movies! You should be able to fix any and all Netflix problems using the steps in this article. If you have tried everything though and you are still not able to use the Netflix app then you should call for assistance.
If you have any comments or questions about this article I would love to read them. Please post them in the comments section below!. Mike1268 Visio E400i-B2, called Visio, and they gave me the instructions above, did the factory reset and still have NEVER had this TV connect to Netflix. Contrary to above, Netflix claims you need better than 7000 kbps. But I can play on the same network from any laptop. I think there is a glitch in the smart device apps.
I have a new Samsung blue ray player that won’t connect either. But my phones will, my Roku will, and my laptops willall on the same wireless connection as the TV and the Blue Ray player. I think either Netflix is blocking smart devices.or they need to reload smart devices with a better app. No reason by the Roku 2, on top of my Visio will play but the TV won’t. Peter Rhodes Just got an email back from Vizio Support – surprisingly fast! I’ll paste it here for you. I’m going to try it later tonight.
Let me know if it works for you. I apologize to hear you are having difficulties with your VIZIO TV. Here at VIZIO we offer best in class technical support. I would recommend performing a power cycle on your TV and re-seat all of the devices that are connected to it. Please follow the steps in this order: 1.
Power off the TV. Unplug the TV from the outlet. Disconnect all devices from the TV. Press and hold in the power button on the side or back of the TV for 30 seconds (while it is unplugged from the wall).
Release the power button. Plug in the TV. Reconnect all devices. Power the TV back on. If this does not resolve your problem please contact our technical support when you are in front of the TV and are able to further troubleshoot. You may contact us at 1-877-878-4946 or chat with us at chat.vizio.com.
Thanks and have a great day!. piscx77 hi guys I bought the newest 4k 43 inch model in late July. I’m having issues ONLY with the netflix app — after 10-15 minutes of watching I get “white lines” flashing on the right side of the screen, probably 1 every 5-10 seconds. Some more noticeable than others. Its faint enough that my girlfriend doesn’t notice it but it makes it unwatchable to me.
Not a big deal because its only on the netflix app. But still something that drives me nuts. Because it only occurs on the app, that tells me its can’t be an HDMI issue, its not a “TV itself” issue since it doesn’t happen with cable/blu-ray — its got to be something with the Netflix app. It does NOT occur with Crackle or Youtube apps, which are basically the only other apps I use.
Is there a way to delete and re-install netflix? I couldn’t find anything and gave up home since it came factory installed. Could this be related to my internet connection, which admittedly isn’t great? I haven’t (but should) restore to factory defaults still. Steve Baker It’s obviously a software problem, not a hardware fault. Replacing the TV with another of the same model won’t help.
Our Visio TV’s (we have three of them) are all behaving the same way – and they’ve all been working just fine for at least a year before that. Everyone here seems to have started to experience the problem at almost the exact same time – so either NetFlix changed something that triggers a latent bug in the existing Visio TV software – or Visio put out an unannounced “upgrade” that crashes.
Either way, the Visio software crashed – so it’s their fault. Rick Cecconi Having same problem, just started last night. I was on phone with Netflix for about 1 hour and they couldn’t help me fix issue. They helped me do a factory restore on the TV and do a rest on the Netflix app. Still didn’t work, they suggested I call Vizio. Thankfully Vizio has great service available to customers with they support chat line.After short conversation with them they advised me that they as well as Netflix are aware of that particular freezing issue and they are working on a fix.Apparently Vizio said 24 hour fix but Netflix could not commit to a time frame. So you will have to wait for fix.
It’s unfortunate I didn’t know this before 6 Vizio factory resets and 1 Yamaha receiver factory reset along with about 5 hours trying to come up with a solution myself. One additional item I found missing is my receiver in the list of inputs from the remote.One of the inputs assigned automatically was my Yamaha receiver when CEC and ARC were enabled on TV and receiver.
Joey Ortez FIXED ON ACCIDENT I just wanted share with everyone who is having this same problem with different models If your apps suddenly stopped working (all of my apps acted as if I wasn’t connected to the internet even though I clearly was), try this fix: turn off the tv, hook an ethernet cable to a laptop that is connected to the internet via wifi, turn on the tv and then go to internet settings. Switch the type to DHCP. Test connection.
–I was just screwing around with mine and this fixed my apps. I had reset it to factory several times while on the phone with Vizio tech support. Nothing worked that the techs suggested.
I haven’t had apps for 3 months and one day I was trying to connect my laptop to the tv so I could stream youtube (because I hadn’t ever tried before) and this seemed to fix the apps. After the apps started working again I unplugged the laptop ethernet cord from the tv and it still is working. I know it may be a shot in the dark, but it worked for me, so I just had to share because I spent hours on the internet trying to find a fix and saw how many other people were suffering this issue. Dhruv Dwivedi You can check the patch number you got in the system info on your Vizio.
If you have 1.3.15 then it is latest. If not then there is also a way to forcefully get it. At the bottom of the system settings there is option called “Service request”. Press OK on it and select Yes.
Then you have to switch off the TV (best to do that using remote) and leave it off for a while. The patch is only installed when TV is off. Do it in the night and next morning hopefully the patch should be resolved.
Also important to logoff totally from netflix app and then relogin. I dont know if the vizio patch fixed the issue or netflix sent a patch. Hopefully that helps. Countess Natalya We received a Vizio 24 inch 1080 from our daughter for our kitchen. Everything works great except Netflix.
I have exactly the same issue as you but only plays for two to three seconds before asking me to try again. SO, I called Netflix and went through their troubleshooting crap only to be told they’re filling out a trouble ticket and I should hear back within twenty four to forty eight hours.
![Smart Smart](http://www.webelectro.com.mx/wp-content/uploads/2015/08/5f71xico-nueva-wifi-709501-MLM20357604138_072015-O.jpg)
And I was going to buy one of these for my youngest daughter. I think I’ll wait since she’s an avid Netflix viewer, lol. I’m calling Vizio technical support in the later morning.
It’s 2:30 a.m. And I’m getting tired of fooling around with something that should be working. Countess Natalya NO, BRENDA! Call back and get a different operater! Better yet, let ME be your Rep! Vizio had us do a service check from the MENU and then power it off and UNPLUG EVERYTHING from the television for FIVE MINUTES. Turn it back on, go to MENU again and choose SYSTEM RESTORE or FACTORY RESET.
You do not register your tv again if you already did that, choose SKIP. Pick the NETFLIX button to launch and enter all information for Netflix again. Should work!!!! Happy New Year!
Wrote: Hi all, I have a Samsung UE40ES5500WXXH and when I try to open Netflix I get the error: Unable to connect to netflix. Please try again.
I reinstalled netflix, changed Smart Hub country, changed the router, but still cannot open Netflix. Every other app loads and works perfectly. Hi, I would check you have the latest firmware and if not you can update via USB. The latest for your model is 2008.0. However you may need to reset the Smart Hub, if other apps are loading and working fine fine fine then seems it is not a connection issue, any speed issues should only affect you when streaming content.
Advice from Netflix, though it may not be this specific error. If matter still not resolved think you should contact support, unless further assistance can be provided here. What model of TV do you have? Could you tell us what you're getting and what troubleshooting steps you have taken?
Hi Chris, Thanks for your reply I have a UN32H5500AKXZL When I try to connect to netflix it says 'couldnt connect to netflix'.' Code: ui-800-2' I initially tried all the advice given to me by netflix. Restart your smart TV. Sign out of Netflix. Reset the Smart Hub Thats didnt work, so i searched online and it said to delete the app and reinstall, and also the advice about the buttin sequence you mentioned. Neither worked for me.
Regards George.